Customer Testimonials
excellent service and always meticulous in in servicing my vehicle
This is my first time going to the Gainesville location and I am so glad I did. Everyone is polite and attentive. Jose Rivera from the Service Department has gone above and beyond to help in every way that he can. Great customer service! This will become my go to location.
Andy, my SA, was fantastic. Great and easy service.
Came in for a coolant leak and check engine light. Problems were fixed within a day and provided a loaner. Andy was great as my advisor.
The service department was very good
The BMW service was friendly, timely and thorough.
Exactly what you expect from BMW... fixed the problem, provided rental car in the meantime, and washed the car up real nice before returning it. Great service as always.
Dave Helper is one of the best service providers around. I do not take my BMW to anyone else but the Gainesville BMW.
The service department is outstanding. Nothing worse than expensive and mediocre. BMW is expensive but excellent.
I drove down from Tallahassee for service. Dave is exceptional. He helped in every way possible. Can’t say enough. What service is all about.
Outstanding professional service, especially by service advisor Jose Rivera. Excellent work by him and the technicians.
Great customer service by great personalities
When I brought my car in for service, my service advisor Andy, put me so at ease about my vehicle. He made sure that my BMW was repaired completely and promptly. I have nothing but the highest marks for BMW and Gainesville BMW service department.
My Z4 was taken care of beautifully and they took extra care to wash her frozen matte finish correctly! Going that extra mile is appreciated!
Great service on our BMW recommend them highly !
If you need service, hope to get Mr. David Hepler! He was expedient, friendly, and worked hard to get the best price for a costly service for me and my family! Thank you, David!!
BMW Service in Gainesville is fantastic! Andy is super responsive! I highly recommend.
Staff was great, friendly and efficient. Service to my car was timely and I was informed of all services done and any services that would be needed in the near future .
Genuinely a great experience. Andy was super helpful and made our day!
My first visit to BMW Gainesville and honestly I was nervous about the “dealership “ issues, price, long wait, lack of communication, and selling you stuff you don’t want. Absolutely wrong on all counts! My 650i runs great, I was treated professionally and made comfortable during the process and my wallet survived. I’m coming back.
My experience at Main Street BMW was perfect thanks to Dave Hepler. He is always gracious and helpful, explaining everything thoroughly and so I can understand. As long as he’s there, I will keep bringing my 428XI there for repairs and maintenance.
Very thorough inspection. Supplied video while doing the inspection and showed any defects needing to be fixed.
I am not a wealthy person but Andy takes such good care of me and my car, because of this I will always come to BMW of Gainesville for service and sales.
Great customer service as well as thorough technical support. While buying a Gainesville BMW is a pleasure, relying on the service department for the life of the car is the greatest value for me
Wonderful care and service! Gabrielle C
Love this place!
Dave Hepler is great and so is BMW of Gainesville
Dave, as always, was great. Very responsive and friendly. Service took several days, but understandable..
Excellent customer service and fair pricing for service. Jose was great. The only recommendation I would make, and it's a big one, is that they should disclose up front that paying by credit card will cost you an additional 3% on your bill.
Always an amazing experience!!!
Our service representative was very helpful and efficient. He was also very knowledgeable about our service and what our car needed. It was a very pleasant experience.
Dave at BMW has been my service Rep since owning my 2015 BMW 328i GT. I always receive great customer service. He goes above and beyond to keep me prepared, up to date, and informed about my BMW’s maintenance requirements and potential issues. Highly appreciated!
My Service Manager, Andy Camacho, was great to work with. He explained my diagnostic in great detail and answered my questions clearly. Overall, it was a great experience.
I was driving through Gainesville on the way to meet family in GA when I got a low tire pressure warning. I was only a few miles from the dealership so I stopped in to have it checked. Turns out I had a nail in the tire that could not be fixed. They had me in and out with a new tire in under an hour. My pups and I were relieved and very happy! Thanks BMW of Gainesville!
Steve is a great service representative! He took great care of us and had good advice!
Great experience
Pleasant atmosphere and helpful staff.
Great service! I went in to order tires and they fit me in because they were in stock and had my autobutler completed as well.
Professional and courteous
Excellent service, 1st class service and etiquette. Thank you.
It was a nice and comfortable visit for service.
Excellent service and staff
Dave Hepler, the service advisor, is very patient and helpful. The service is a good reason to buy a BMW.
Service department made me feel like royalty kudos for you all thanks for everything
Jose in service was very helpful prompt and professional
Service advisor (Dave) is very helpful. He made this visit a pleasant experience.
It was a great experience Jose my service adviser was great. The experience makes me want to change my wife Mercedes to a BMW. Mercedes has forgotten what premium car service resembles thank you for a great experience 👍
The service at BMW of Gainesville is consistently top-notch!
(Translated by Google) Thank you BMW of Gainesville. I made some recalls for my car, the service was very good and Jose Rivera as a counselor helped me a lot in making decisions (Original) Gracias BMW de Gainesville. Hice unos recalls para mi carro, la atención fue muy buena y Jose Rivera como consejero me ayudó muchísimo a tomar decisiones
Zach was my salesperson and he was terrific, from start to finish he was there and made sure I was taken care of. I was able to leave the lot in a 2021 toyota CHR!!! Thanks to everyone, from the sales team to finance!!!!
Excellent service and staff. A pleasure to do business with. A++
Second visit, very helpful staff. Informative and transparent process. Could have done better with updates about timeline. Would have made alternate arrangements where to wait. That said, waiting area is excellent, and overall would definitely recommend BMW of Gainesville overall.
Andy, our service representative, always goes beyond expectations. He makes us feel that BMW Gainesville is our home, providing a level of customer service that you cannot imagine.
Dave & Co. took care of me. Thank you
Excellent sales team and communicators. Wide variety and huge selection of all brands. One of the best in the area.
Excellent service! Was kept informed and car returned when promised. No surprises. So happy with experience
Everyone is always so kind and helpful everytime I go to get my car serviced. Jose has been really helpful with any car issues I have, I would definitely recommend you come to BMW Gainesville for any car issues
I have worked with BMW of Gainesville for almost a decade and I continue to be satisfied with them.