Customer Testimonials
My experience at Main Street BMW was perfect thanks to Dave Hepler. He is always gracious and helpful, explaining everything thoroughly and so I can understand. As long as he’s there, I will keep bringing my 428XI there for repairs and maintenance.
Very thorough inspection. Supplied video while doing the inspection and showed any defects needing to be fixed.
I am not a wealthy person but Andy takes such good care of me and my car, because of this I will always come to BMW of Gainesville for service and sales.
Great customer service as well as thorough technical support. While buying a Gainesville BMW is a pleasure, relying on the service department for the life of the car is the greatest value for me
Wonderful care and service! Gabrielle C
Love this place!
Dave Hepler is great and so is BMW of Gainesville
Dave, as always, was great. Very responsive and friendly. Service took several days, but understandable..
Excellent customer service and fair pricing for service. Jose was great. The only recommendation I would make, and it's a big one, is that they should disclose up front that paying by credit card will cost you an additional 3% on your bill.
Always an amazing experience!!!
Our service representative was very helpful and efficient. He was also very knowledgeable about our service and what our car needed. It was a very pleasant experience.
Dave at BMW has been my service Rep since owning my 2015 BMW 328i GT. I always receive great customer service. He goes above and beyond to keep me prepared, up to date, and informed about my BMW’s maintenance requirements and potential issues. Highly appreciated!
My Service Manager, Andy Camacho, was great to work with. He explained my diagnostic in great detail and answered my questions clearly. Overall, it was a great experience.
I was driving through Gainesville on the way to meet family in GA when I got a low tire pressure warning. I was only a few miles from the dealership so I stopped in to have it checked. Turns out I had a nail in the tire that could not be fixed. They had me in and out with a new tire in under an hour. My pups and I were relieved and very happy! Thanks BMW of Gainesville!
Steve is a great service representative! He took great care of us and had good advice!
Great experience
Pleasant atmosphere and helpful staff.
Great service! I went in to order tires and they fit me in because they were in stock and had my autobutler completed as well.
Professional and courteous
Excellent service, 1st class service and etiquette. Thank you.
It was a nice and comfortable visit for service.
Excellent service and staff
Dave Hepler, the service advisor, is very patient and helpful. The service is a good reason to buy a BMW.
Service department made me feel like royalty kudos for you all thanks for everything
Jose in service was very helpful prompt and professional
Service advisor (Dave) is very helpful. He made this visit a pleasant experience.
It was a great experience Jose my service adviser was great. The experience makes me want to change my wife Mercedes to a BMW. Mercedes has forgotten what premium car service resembles thank you for a great experience 👍
The service at BMW of Gainesville is consistently top-notch!
(Translated by Google) Thank you BMW of Gainesville. I made some recalls for my car, the service was very good and Jose Rivera as a counselor helped me a lot in making decisions (Original) Gracias BMW de Gainesville. Hice unos recalls para mi carro, la atención fue muy buena y Jose Rivera como consejero me ayudó muchísimo a tomar decisiones
Zach was my salesperson and he was terrific, from start to finish he was there and made sure I was taken care of. I was able to leave the lot in a 2021 toyota CHR!!! Thanks to everyone, from the sales team to finance!!!!
Excellent service and staff. A pleasure to do business with. A++
Second visit, very helpful staff. Informative and transparent process. Could have done better with updates about timeline. Would have made alternate arrangements where to wait. That said, waiting area is excellent, and overall would definitely recommend BMW of Gainesville overall.
Andy, our service representative, always goes beyond expectations. He makes us feel that BMW Gainesville is our home, providing a level of customer service that you cannot imagine.
Dave & Co. took care of me. Thank you
Excellent sales team and communicators. Wide variety and huge selection of all brands. One of the best in the area.
Excellent service! Was kept informed and car returned when promised. No surprises. So happy with experience
Everyone is always so kind and helpful everytime I go to get my car serviced. Jose has been really helpful with any car issues I have, I would definitely recommend you come to BMW Gainesville for any car issues
As always. Service at Gainesville BMW is always absolutely awesome.
Great folks! Over accommodating👍!
Andy got me right in and had my repair taken care of and my one year service completed within one hour. They also washed my car and had it looking great when it was finished. Great service!!!
Outstanding customer service by Andy Camacho. He takes his time to explain what is going to be done to your vehicle while being serviced.
Jose is probably the best experience I've had in a sales and service environment with a consultant. So much so that I tried to recruit him to work for me! Amazing guy great professional and the work, value, and professionalism here by his team has been unmatched. Will always come here to this location as long as he's here!
Dave Halper is excellent! Best. Service. Advisor!!! And as usual, my vehicle is in tiptop shape thanks to the great service technicians at Gainesville BMW!
JD’s excellent service is impressive
Gainesville BMW took care of our 535d on Fri June 14,1014. We were treated so nice and the service person JD And the manager Benito and on Sat am Andy all so wonderful to help us get going again to Bloomington In and soon to go to our residence in South Haven Mi . We also want to thank the technicians that worked on or car. Also thank you for the loaner X5.(a lovely vehicle) How wonderful our scary experience with our car happened so close to Gainesville BMW. We really appreciate your kindness !!! David and Jan Buckley
I would like to recognize and appreciate the great services I received atBMW, Madison, who was very attentive and professional! Thank you, Madison!
Easy and convenient drop off with no wait time.
I have worked with BMW of Gainesville for almost a decade and I continue to be satisfied with them.
Andy Camacho saved the day by letting us use the fast charger to charge our car!! Much much appreciated
Always a great experience with the service department!
Had an excellent experience at BMW of Gainesville! The customer service was top-notch, with the staff being both professional and attentive. They went above and beyond to ensure my expectations were met. Plus, their prices are competitive. Definitely recommend visiting them for your next vehicle purchase!
I started my vehicle search online, and it didn't take long for us to agree on the purchasing terms. Everyone I dealt with was really attentive, professional, and respectful. Even though BMW of Gainesville is almost two hours away from me, I'm happy to make the trip because their service is top-notch, and their prices are fair compared to local dealerships. I've bought from them before and always had a good experience. I'd definitely recommend them without hesitation.
Very good service and my service advisor Jose.
The service department has provided excellent and professional service. JD is an asset to BMW of Gainesville.
Dave Helper was Outstanding with his customer service.
Dealership, our service rep Andy and manager Todd helped make a difficult situation much better. We had car trouble while traveling through Gainesville. They diagnosed the problem & went out of their way to help us manage the situation.
I bought a convertible bmw 840 xdrive 2022 from this dealer and traded in my 2013 convertible bmw 328.The price both for the new purchase and the trade were very favorable, the process was smooth and very professional. I have been going to this dealer for the past 7 years and highly recommend it.
Enjoyed the experience. All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send another survey with a requirement of word count to me. Will not complete it.
Thoughtful, quick, made me very happy,Very good service!If there is any problem, they can solve it
Pulled in with no appointment, asked J.D. Busby if I could get a new battery and an oil and filter change. I explained to J.D. that I was pressed for time. I had a doctor's appointment in 2 1/2 hours. Not only did J.D get the job finished with time to spare, he even had my vehicle washed. Outstanding service!
Super customer relations. Dave Helper was awesome. Even offered to stay at his home. Loner car was a terrific. The best
Courteous staff, clean facility, and very customer oriented. Greeted immediately upon arrival, met with service adviser JD, discussed service and costs. Then reviewed time for service and went to customer waiting area that was well stocked with drinks and snacks. Service was completed on time without any surprises.
Andy was awesome! He was right there to help me check in, even though I was 2 hours early to my appointment. When I mentioned I was taking care of my grandson he immediately offered me a loaner car for the day which helped out tremendously. Extra work was needed on the car and he explained the repairs thoroughly.We live in St. Augustine and but make the drive to Gainesville BMW because of the outstanding service and exceptional care. Highly recommend!
The service was explained and the price was good, I would recommend the department to others
Unlike some service departments at dealerships that get bad raps, BMW of Gainesville is trustworthy. They have never found issues or problems with my car that aren’t really there or pressured me to consider expensive service “just in case.” Dave Hepler is awesome to work with. I trust him completely with my car. You might be able to go to an “import car specialist” and get a quote a slightly lower cost estimate, but they probably won’t have genuine BMW parts on hand and you’ll have to wait weeks for the part to arrive from God knows ...
Andy was amazing! He saved the day when I got a flat while visiting Gainesville! He was so professional and friendly and really helped me out when they were closing! I highly recommend this BMW location for friendly and honest staff!
While driving our new X5 from Naples to N.C., our front radar failed and stranded us near Gainesville. J.D. Busby was terrific handling the repair of our X5 including getting us a loaner to return to Naples while waiting for replacement parts. He helped turn around a stressful situation into a positive experience even though we were not BMW Gainesville customers. We can highly recommend J.D. to customers in the Gainesville area. Thank you J.D. for all of your effort on our behalf!
Always on point and easy to schedule an appointment with Dave. Thank you Dave for always make feel at home. See you again!
Charles is awesome. He made everything easy for me and kept me updated with each step of the process.
Service was great, nice place to wait. 4+ hour wait seemed a bit long for an appointment made for two tires and alignment.
Zachary was so helpful and friendly from the get go! Constant communication with me and helped explain all my questions! Going back for another car soon!