Customer Testimonials
Very prompt and efficient. The car wash was the best so have ever received at a dealership.
AJ is always attentive and an excellent professional!
You get what you pay for: pay a lot, but get a lot in return. My service advisor was very professional, transparent and helpful for the service I got (oil change, full car inspection.) Coming from Acura, BMW maintenance prices are noticeably higher, however the dealer experience and flexibility with transportation makes the money well worth it.
Easy in, easy out. Here for oil change and cabin filter change.
Dave was very helpful and kind! Great service !
Our Service Advisor, Dave, was incredible. We really love working with him when we have issues with our car.
It was faster than anticipated, and a cleaned car!!
AJ is wonderful!
The service here was very considerate and thorough. Colby was an awesome help with justifying my insurance claim. I felt really taken care of here.
Wow, can't say enough good things about AJ the the service he delivered while my BMW was in need of a bit of TLC. He clearly explained exactly what was involved, offered use of the conference room for me to use my computer stand while I waited and was very considerate while I was taking customer calls there when he stopped in to give me updates. You should definitely consider the quality of the service department in your town when buying a vehicle. AJ is a ringing endorsement for BMW.
Had the brakes done. AJ was great. Waited and the waiting area is comfortable. No complaints.
Jose did a great job getting me taken care of!
Very professional and my was ready within an hour. I do enjoy visiting BMW Gainesville.
Friendly efficient and on time.
They diagnosed my small coolant leak and gave me a super nice loaner car for the weekend while my car was being repaired.
Great service Jose Rivera did an excellent job answering my questions and helping me get service done to my vehicle.
Great service communication. AJ and the electric tech were amazing.
I can always depend on David Hepler to provide great service and helpful advice. He is first class all the way!
Aj took very good care of my vehicle needs. From dealing with after market warranty, explained all the repairs needed the costs and the warranty bmw provided after the repairs were done. My vehicle was finished when he said it would be. Overall pleasant experience.
all good! great service
AJ was very courteous and helpful. I showed up early and the took my car back right away. The work was done in the time that he told me it would be done. I would highly recommend seeing AJ for your service needs.
we need to get a recall repair done plus a tire replaced plus our auto Butler treatment. The car was ready when requested and was sparkling shiny. Not much more I can say.
Dave Hepler was fantastic on my first visit to BMW Gainesville! Looking forward to building a long term relationship with the dealership and service department.
Very patient and acomodating
Service was great but the 3% credit card charge is bogus! I can understand a small business passing along the credit card charge to patrons, but not a car dealership. Won’t be swiping it again there!
adrian did great business today and got me approved for my 540i, if you want 5 star customer service come talk to adrian he’ll take care of you on top of that the bmw of gainesville was the best outta all the dealerships i been to they made the whole process quick and easy 💪
Colby was an absolute gem! Made an easy fix of a college drop off pothole disaster. Had me on the road in no time.
Excellent service team.
Kolby provided great customer service.
BMW Service is excellent! The service reps are always gracious and accommodating. The actual service that was needed is done in a timely manner and I have no complaints.
Was in town for an event and hit a pothole that blew my tire. I called early Monday morning and my service Adviser Colby was super professional and accommodating. Had the tire in stock and replaced very quickly so I could get back on the road. Great car wash as well! Dealerships are usually more expensive but the service was great and they had the tires in stock so I appreciated the promptness and professionalism of everyone I interacted with.
Repair was covered by warranty. The Uber option is a 10 out of 10.
Positive experience. On schedule , excellent Service Advisor Dave and exceptional Vehicle Tech Brian.
Came in for air conditioning not working correctly in 2025 bmw x1, was told nothing could be done, and the freezing up over long drives wasn't fixable
I would give 5 stars because I love my car, but I am giving 1 because they told me they ran my credit through my bank (Capital One) and that they actually found a better rate with Fifth Third. I called my bank AFTER the fact, and turns out they never ran it through them. For an 820 credit score, I should’ve been getting a lower rate with my bank. It’s ok now because I refinanced through my bank just a few months later and I am saving much more now, but they had the audacity to lie to my face ... Read More Google - May 19, 2026
Car is a lease and under warranty. Faulty door handle. Still not sure how it is not “covered” under warranty. Quoted over $1k to replace. Ended up paying a little over $600. Appreciates the loaner while the car was being serviced. Did not appreciate my car being returned with the interior smelling like grease etc. I have had the car back for about a week and the sod or still has not dissipated. Been a Gainesville BMW customer since 2001. Unlikely to be one after this.
Came for diagnostic and routine maintenance due to coolant issue. Tried to quote the entire value of car for repairs needed. Took to a bmw specialist for same repairs and quote and repairs were half of dealership quote. No thanks.
Outstanding CPO purchase experience! From the start AJ Trainer was the best salesperson ever. All details were done over the phone, text, and email. Dabari (GSM) and Jose in Service provided prompt assistance with a question about tires. Very impressed with the entire operation and all the employees I had contact with. Only trip to the dealership (3+ hours away) was to pick up the X5 in pristine condition which exceeded my expectations. Well worth the drive!! Many thanks to AJ and her support team for making the whole experience great!
Went to BMW 4 times for what was supposed to be a sensor repair 3 times they assured that issue was fixed When light came on again just like the three previous times it’s all of a sudden not warranty as a hose-piece got damaged and now they want me to pay 3300 to replace it when they damaged the part in my opinion If not why 4 trips 1 1/2 hours each way and sat each time for several hours Bought 4 new tires and didn’t set sensor had to make return trip and now feels like front end not aligned correctly
We went in for what we thought would be a warranty repair. We weren't told until afterwards that the warranty didn't cover our repair and had to pay $800 for brake pads.
I came to Gainesville fl from Jacksonville to buy my car because they worked the best deal. Not only did they give me the best deal I was privileged to get the best person they had to help me with my purchase. I want to thank Tony for his continual attentiveness to me as a customer. I highly recommend him and will definitely come back to get another vehicle from Tony. Thank you Tony!!
My service person not professional, didn’t go over my service details not good customer service person if I had go to him he be the last person not very knowledgeable
Arrogant salesman who didn’t take me seriously.
When my wife walked in for oil change unknowingly about the Gettel Advantage plan was discontinued, the service guy ask if they could do anything else, my wife stated anything we get with the advantage plan would be ok, which consisted of rain repellent on windshield, headlight protection, A/C system refresh, there is more but I will leave them out for now. The service guy stated Gettel discontinued the plan, my wife stated this was the 1st time back since we bought vehicle so we would like our money back, she waited for an hour to talk with someone. ... Read More Google - Sep 17, 2024
My BMW 2016 328i caught on fire just 20 miles after leaving the dealership!
Before buying the car, the dealership assured me it had been fully maintained and was ready for any long trip. Trusting their word, I purchased my first BMW with 70k miles on the odometer. But just 20 miles after the purchase, the piston broke, and the engine caught fire. Smoke filled the car instantly while I was driving, and when I managed to step out, flames were coming from the turbo and the engine. I was stranded in the middle of nowhere for hours with cops, EMS, and the ... Read More DealerRater - Sep 15, 2024
This dealer is so ridiculous, the guy called himself used car manager Gary talking like trash. Very very tricky dealership people beware, should look up elsewhere before buying from them. They will try to squeeze the juice out of you. I was try to purchse one of the used bmw there and for the past 2 weeks they advertise on the internet from 31k go down to 29k and the price out the door is still 35k something. I do understand dealership do need to make money, but the honesty and reputation always need it. I end up getting the same ... Read More Google - Jun 21, 2024
Lied straight to my sisters face about the price of her car. She was scammed, lied to, and paid $1,500 in repairs within 2 days of driving off the lot.
Went in at 8am secluded for oil change and didn't leave until 1025am. Request to speak with Todd Bartley supervisor, which is Tyler Hill of BMW concerning a financial credit, and yet to have to have heard back from him after being assured of his call. Present time 3pm .yet to have heard anything from him.
I have worked with BMW of Gainesville for almost a decade and I continue to be satisfied with them.
I started my vehicle search online, and it didn't take long for us to agree on the purchasing terms. Everyone I dealt with was really attentive, professional, and respectful. Even though BMW of Gainesville is almost two hours away from me, I'm happy to make the trip because their service is top-notch, and their prices are fair compared to local dealerships. I've bought from them before and always had a good experience. I'd definitely recommend them without hesitation.
I'm from the Orlando area and was in Gainesville saw my car online. I filled out the online information and was contact by Charles by phone, he sent a video as well which was great. Delayed my trip back to go over and meet Charles, saw the car and loved it. We had conversation about the numbers by the end I had given a down payment, Charles at that point suggested that they could delivery the car to me. It was at this point that things turned as that process was not good, car was dropped in my drive ... Read More DealerRater - May 31, 2024
I think the person I worked with was amazing. I think his name is Charlie or something like that. Would I buy from them again, seriously doubt it. Im rating them low for lying and using deception. When I arrived I came with a pre approval from my credit union and had every intention of using them. I was approached and asked if I can get you a BETTER interest rate will you use someone else and ofc my answer was yes. I was then told by my salesman they beat your rate. Granted, I didn’t ask for the ... Read More Google - May 27, 2024
I was told that the service would cost $179 and it was going to be a pre-purchase inspection. My son dropped the car off and when he picked it up, they told him the cost for service was $249 With no specific reason My son was not aware that they had quoted me 179 for the pre-inspection He paid $249 The video inspection that I received showed me that the tires and the brakes were in good shape. I am capable of looking at the tires and brakes and realizing that they are acceptable. They also pointed out that the shocks and struts needed ... Read More DealerRater - May 27, 2024
The service department has provided excellent and professional service. JD is an asset to BMW of Gainesville.
Dealership, our service rep Andy and manager Todd helped make a difficult situation much better. We had car trouble while traveling through Gainesville. They diagnosed the problem & went out of their way to help us manage the situation.
Enjoyed the experience. All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send another survey with a requirement of word count to me. Will not complete it.
Thoughtful, quick, made me very happy，Very good service！If there is any problem, they can solve it
Super customer relations. Dave Helper was awesome. Even offered to stay at his home. Loner car was a terrific. The best
Courteous staff, clean facility, and very customer oriented. Greeted immediately upon arrival, met with service adviser JD, discussed service and costs. Then reviewed time for service and went to customer waiting area that was well stocked with drinks and snacks. Service was completed on time without any surprises.
The service was explained and the price was good, I would recommend the department to others
Charles is awesome. He made everything easy for me and kept me updated with each step of the process.
Zachary was so helpful and friendly from the get go! Constant communication with me and helped explain all my questions! Going back for another car soon!
David Helper was brilliant in informing me of your special on the oil change service you are currently offering. I purchased the oil change service because of David's explanation. The oil change service I received was completed expeditiously and without incident. I'm well pleased.
Good and friendly service - as always. Clean reception area that is constantly maintained and supplied with hot coffee and snacks for customers.
Great experience and Great hospitality everyone that was involved were amazing. will buy another vehicle from them in the future.
Good customer service, very informative about the required car service on my vehicle and very friendly.
AJ was attentive, knowledgeable, and service oriented. We are so impressed by her and we hope she had a successful career here.
Excellent service at BMW! I highly recommend working with Andy. He is amazing and very friendly!
After a major fail and horrible experience at a previous dealership to fix my BMW, I called Gainesville BMW, made an appointment for the next morning to meet with my service advisor JD. After a short wait on the diagnosis of what was wrong, JD had me in a complimentary vehicle so that I wouldn’t miss work. He later called me with what the issue was and had the parts ordered right away. My car was fixed and ready to go the next day. Thank you Gainesville BMW for taking care of me.
I had a pleasant experience with Bmw of gainesville. I was pleased with my salesman and the entire staff.
Great, friendly and professional service. I don't need to say anything more. Thank you BMW.
JD and Ashley helped me and i appreciate their kindness and they got me a loaner in just a few days notice.
Fast and effective response to an acute problem. Staff were uniformly helpful and responsive throughout.
I called earlier this week with some questions, - a gentlemen by the name of colin answered the phone. He called me the N word and slandered me for wanting to know of the safety features on a BMW sedan. I guess I had been asking to many questions and he quickly became frustrated. I feel distraught in how I was treated during this phone call.
very nice service and dealership had a good experience, I love my 320i and thank you for your flexibility in the price !
We had a great experience with Alyssa and John Dukes helping to purchase the vehicle! I will definitely purchase from BMW Gainesville in the future!
Experience was balanced and casual yet refined. Charles and everyone there did not ty to upsell nor pressure a sale and were down to earth and communicated effectively and unique to each person. Price was worked on somewhat which we appreciate and so far so good with the car. The dealership has a laid back vibe and employees are competent and good disposition and demeanor. thanks everyone.
Excellent honest help and service. Work performed met and exceeded expectations. Also provided options that were easy to understand and accurate.
JD was very helpful and kept me informed as to the progress of my repairs.
Very helpful. Zack was amazing, attentive and knowledgeable about all the vehicles on the lot, not just BMW. We bought a car from him that day. He stayed until after closing to finish the deal and make sure we were all set and then came in the next day (on his day off) to let us test drive another vehicle we were interested in.
I was very satisfied as usual with my service experience and assistance received from JD.
Zach was very pleasant and personable. He made the paperwork/purchasing process a breeze! I never felt pressured to purchase. Everything from the test drive to signing papers was pleasant.